Direct Debits
Direct Debits will be collected via Go Cardless and the instruction form will be emailed separately.

Lloyds Bank
Sort Code: 30-91-91
Account Number: 36258868

Please set your Standing Order to come out on the 1st of each month with your domain as the ref.
Lloyds Bank Sort Code: 30-91-91
Account Number: 36258868

eg. turnerdigitalmarketing

Please complete payment details at the end of this form.

Agreement Terms By clicking the submit button below and signing this agreement, you agree to the terms and conditions of the website hosting agreement. You agree to pay the hosting fee based on your selection. You understand that the hosting fee is non-refundable.

Web Hosting Agreement with Turner Digital Hosting. This Web Hosting Agreement ("Agreement") is entered into as of the Effective Date, by and between Turner Digital Hosting a Trading Name for Turner Digital Marketing Ltd, a company incorporated under the laws of the United Kingdom with its principal place of business at 101 Absolute House, Coptfold Hall Farm, Writtle Road, Ingatestone, CM4 0EL ("Host"), and the Client, a company or individual based in the United Kingdom ("Client"). ________________________________________ 1. Effective Date This Agreement becomes effective upon the Client signing up for hosting services, making the first payment, or otherwise using the Host’s services, whichever occurs first. For annual billing, invoices are issued 30 days before renewal and are due on the 1st of the month of the account’s activation anniversary. To avoid disruption to services, invoices should be settled in advance or on the due date. Monthly hosting invoices are due upon receipt and invoiced on the 1st of each month. Clients are recommended to set up a Direct Debit (available on request) or Standing Order to avoid service interruptions. ________________________________________ 2. Payment Terms 2.1 Hosting fees are payable in advance and are non-refundable. The Client shall pay the Host in accordance with the agreed pricing for their hosting package, as specified in their invoice or service agreement. 2.2 Payments not received within 30 days of the invoice due date will be subject to a late payment fee of £25.00. In addition, the Host reserves the right to charge statutory late payment interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate), together with statutory compensation as applicable (£40, £70, or £100 depending on the outstanding amount). 2.3 The Client is encouraged to communicate with the Host in case of anticipated late payments to avoid unnecessary charges or interruptions in service. The Host reserves the right to suspend the services if payment is not received within 30 days of the invoice due date. 2.4 Suspension of services due to non-payment does not relieve the Client of its obligation to pay all outstanding fees and charges. The Agreement shall only be considered terminated if expressly confirmed in writing by the Host. 2.5 If payment is not received within 60 days of the original invoice due date, and no acceptable communication is received from the Client regarding the payment, the Host reserves the right to remove the Client's website from its servers and terminate the Agreement. 2.6 An offline backup of the Client's website data will be maintained for a period of six (6) months from the date of suspension of services. After this period, the backups will be deleted and will not be recoverable. 2.7 If the Client wishes to reinstate their website after suspension, the following reinstatement fees will apply to cover administrative and technical re-provisioning costs: • £50.00 for reinstatements within 30 days of suspension • £200.00 for reinstatements after 60 days of suspension These fees are in addition to all outstanding balances and late payment charges. 2.8 The Client acknowledges that the reinstatement of the services and the website does not exempt them from the payment of any outstanding fees, late payment charges, or reinstatement fees. 2.9 The Host reserves the right to pass outstanding invoices over 60 days to its appointed debt recovery agency, Absolute Enforcement Ltd, who are authorised to act on the Host's behalf in recovering overdue balances. Clients will be liable for any enforcement or collection costs incurred. ________________________________________ 3. Term and Termination 3.1 Term This Agreement has an initial term of twelve (12) months and will automatically renew annually unless terminated with 30 days’ written notice before the renewal date. To opt out of renewal, notice must be sent to: 📧 support@turnerdigitalhosting.co.uk 3.2 Client Termination After the initial 12-month term, the Client may terminate with 30 days’ notice. No refunds will be issued for any unused portion of prepaid services. 3.3 Host Termination The Host reserves the right to terminate this Agreement at any time with 30 days’ notice or immediately in the event of breach of agreement, abuse of services, or non-payment. ________________________________________ 4. Service Level Agreement 4.1 Hosting is provided on a best-efforts basis with an uptime target of 99.9%. Services are supplied by third-party providers, and any outages will be reported as soon as notified by the provider. No guarantees or compensation are provided for service interruptions or downtime beyond what the upstream provider offers. ________________________________________ 5. Client Responsibilities The Host is not responsible for correcting issues arising from client-installed plugins, themes, or third-party integrations. This clause clarifies the technical boundaries and reduces scope creep. Clients agree not to: • Use hosting services for illegal or malicious activity • Send spam or unsolicited emails from the hosted domain • Breach UK laws including data protection regulations ________________________________________ 6. Backup & Data Loss 6.1 The Host maintains periodic backups of the Client’s website data for a period of six (6) months as a courtesy service. The Host will use reasonable endeavours to restore data upon request, subject to applicable restoration fees. 6.2 The Client acknowledges that backups are not guaranteed and remain the Client’s responsibility. The Host accepts no liability for loss, deletion, modification, or corruption of data, whether during restoration or otherwise. ________________________________________ 7. Software Licensing All licences for software, plugins, and third-party tools used by the Host to provide hosting services remain the property of Turner Digital Marketing Ltd unless explicitly transferred to the Client through separate purchase. Upon termination or cancellation of hosting services, all licences granted to the Client as part of their package will be revoked. ________________________________________ 8. Transfer of Agreement The Client may transfer this Agreement in the event of a business sale or change of ownership, subject to the prior written consent of the Host, such consent not to be unreasonably withheld. ________________________________________ 9. Data Protection Compliance Both parties agree to comply with all applicable data protection laws, including GDPR. The Host will implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, or misuse. ________________________________________ 10. Liability Limitations The Host’s liability for any claim relating to this Agreement, whether in contract or tort, shall be limited to the amount paid by the Client in the previous twelve (12) months. The Host shall not be liable for any indirect, special, or consequential damages. ________________________________________ 11. Governing Law This Agreement shall be governed by the laws of England and Wales. ________________________________________ 12. Dispute Resolution Disputes should be submitted in writing to 📧 disputes@turnerdigitalhosting.co.uk. Any unresolved disputes shall be referred to and finally resolved by arbitration under the Arbitration Rules of the United Kingdom, which are deemed to be incorporated by reference. ________________________________________ 13. Amendments Any changes to this Agreement must be made in writing and signed by both parties. ________________________________________ Appendix A: Services Turner Digital Marketing Ltd agrees to provide the following under this Agreement: • Website Hosting – Reliable server space for the Client's website • Backup & Restore – Backups retained for 6 months, restoration available on request (fees may apply) • Technical Support – Monitoring and resolution of server-side issues • Security – Reasonable efforts to secure the hosting environment, excluding liability for breaches beyond Host control