Setting Up Your Email on Outlook Desktop
💻 Setting Up Turner Digital Mail in Outlook (Windows or Mac)
⚙️ Automatic Setup in Outlook (Recommended)
Turner Digital Hosting supports Microsoft’s autodiscover technology, which means Outlook can usually configure your account automatically using just your email address and password.
🆕 New Outlook
Open Outlook.
Click the ⚙️ Settings (Cog Icon) in the top-right corner.
Select Add Account.
Enter your email address (e.g. support@turnerdigitalhosting.co.uk).
When prompted, choose IMAP.
Enter your password, then click Continue.
Wait for Outlook to sync your emails, then click Done.
💼 Classic Outlook
Open Outlook, then select the File tab.
Under Account Information, click Add Account.
On the Auto Account Setup page, enter your Name, Email Address, and Password.
Click Next, then Finish when complete.
Outlook will attempt to connect automatically using autodiscover.
🛠️ Manual Setup (if Automatic Setup Fails)
If autodiscover does not complete successfully, follow the steps below to enter your settings manually.
Manual Setup in New Outlook
Click the ⚙️ Cog Icon, then Add Account.
Select IMAP (Advanced).
Enter your email address and password.
Choose Advanced Settings and enter the server details below.
Manual Setup in Classic Outlook
Go to File → Add Account.
Choose Manual setup or additional server types.
Select POP or IMAP, then click Next.
Enter the details below.
📥 IMAP Settings (Recommended)
Replace “TurnerDigitalHosting” with your website site URL for example imap.mywebsite.co.uk
| Field | Value |
|---|---|
| Account Type | IMAP |
| Incoming Mail Server | imap.turnerdigitalhosting.co.uk |
| Outgoing Mail Server (SMTP) | smtp.turnerdigitalhosting.co.uk |
| Incoming Port (IMAP) | 993 |
| Encryption Type | SSL/TLS |
| Outgoing Port (SMTP) | 465 |
| Encryption Type | SSL/TLS |
| Username | Your full email address |
| Password | As provided |
✅ In More Settings → Outgoing Server, ensure “My outgoing server (SMTP) requires authentication” is checked.
Use the same login details as your incoming mail server.
📤 POP3 Settings (Not Recommended)
| Field | Value |
|---|---|
| Account Type | POP3 |
| Incoming Mail Server | pop3.turnerdigitalhosting.co.uk |
| Outgoing Mail Server (SMTP) | smtp.turnerdigitalhosting.co.uk |
| Incoming Port (POP3) | 995 |
| Encryption Type | SSL/TLS |
| Outgoing Port (SMTP) | 465 |
| Encryption Type | SSL/TLS |
| Username | Your full email address |
| Password | As provided |
⚠️ POP3 downloads emails to your device and removes them from the server.
For multi-device use (desktop, mobile, tablet), IMAP is strongly recommended.
⚠️ Troubleshooting Tips
If you receive a certificate warning, double-check that your server names are exactly:
imap.turnerdigitalhosting.co.ukandsmtp.turnerdigitalhosting.co.uk.If SSL/TLS fails, temporarily try:
IMAP port:
143SMTP port:
587(STARTTLS)
Make sure your username is the full email address.
Passwords are case-sensitive — type them exactly as provided.
Incoming Mail Server (IMAP)
Replace “TurnerDigitalHosting” with your website site URL for example imap.mywebsite.co.uk
| Field | Value |
|---|---|
| Server | imap.turnerdigitalhosting.co.uk |
| Port | 993 |
| Security Type | SSL/TLS |
| Username | Your full email address |
| Password | As provided |
Outgoing Mail Server (SMTP)
Replace “TurnerDigitalHosting” with your website site URL for example smtp.mywebsite.co.uk
| Field | Value |
|---|---|
| Server | smtp.turnerdigitalhosting.co.uk |
| Port | 465 |
| Security Type | SSL/TLS |
| Username | Your full email address |
| Password | As provided |
Press Next and wait for this to Verify it can take upto 2 mins. Once all the boxes are ticked you are all set up and ready to Go
Ensure your username is your full email address, not just the part before the @.
If the setup fails, double-check your spelling, SSL settings, and port numbers.
Passwords are case-sensitive — type them exactly as provided.
🆘 Need Help?
If you have any issues setting up your email, contact:
📧 support@turnerdigitalhosting.co.uk
📞 01277 526026
